Reverse Auctions: Frequently Asked Questions

How do I contact Wiser Steward's customer support?
What is the cost of the service?
Are there any hidden fees?
I don't find any supplier in my category
Do I need a credit card or bank account to join?
Why am I unable to log-in even though I have registered?
I forgot my password. How do I retrieve it?
How can I change my user information?
How do I update my email address?
Why should I join Wiser Steward?
What happens if the Wiser Steward's auction system breaks down in the middle of a listing?
What happens if the supplier's system breaks down in the middle of a listing?

How do I contact Wiser Steward's customer service?

You can email us at service@wisersteward.org or use this contact form. All enquiries are dealt with within 2 working days.

What Is The Cost Of The Service?

We charge no listing fees. We also provide free image hosting and will feature your product within its category for free as well! Go ahead and post the listing of the item(s) for purchase, it costs you nothing. If your purchase request is successful, and you choose to go forward with your purchase, the negotiator commission is 2% to 5%, depending on the total sale of your purchase.

Are There Any Hidden Fees?

No, absolutely not. See the service fees here.

I Don't Find Any Supplier In My Category

Don't worry, our team of negotiators are devoted to save you money and will bring as many suppliers as possible to your listing. This way, competition is fair and prices can go down. If you want to recommend a favorite supplier to join our community, you can use the Tell-a-Friend form or contact us

Do I Need A Credit Card Or Bank Account To Join?

Yes, you will need either a credit card or bank account in order to participate in buying part of the reverse auction process. However, you must be 18 years of age or older and consent to our registration terms and conditions. Please beware that all instances of fraud are reported without hesitation to the IFCC (a division of the FBI) for possible investigation.

Why Am I Unable To Log-in Even Though I Have Registered?

After registering, an email is delivered to the email address you provided. To finalize your registration, you must confirm your registration. Either enter the registration code provided or click the URL address in the email you received.

If you are having trouble remaining logged in, it is typically a COOKIES issue. COOKIES are data packets stored on your computer. Check your browser settings. You should enable sending/receiving cookies or else you will not be remembered and you will be prompted to re-login on nearly every page of our website.

If problem still occurs, please contact us indicating your user information (username, first/last name, email address...) and the problem that is occurring.

I Forgot My Password. How Do I Retrieve It?

You can retrieve your password and have it sent to the email address with which you registered by clicking here.

How Can I Change My User Information?

After logging in, you can change your name, address, phone number, password, etc., from the Edit My Account page under the My Account tab.

How Do I Update My Email Address?

Please use the contact us form so that we can verify your identity. Please provide us with your new email address.

Why should I Join Wiser Steward?

Free listings mean lower prices, which translates into a happier, friendlier, more enjoyable marketplace. At Wiser Steward we have buyers that purchase products for as much as 50% less compared to the same products at eBay. We allow buyers to list an auction up to 90 days at a time. Wiser Steward is here to stay. We welcome all comments and suggestions. We are working hard to continually improve service so that we can be the leaders among the online marketplace websites.

What Happens If The Wiser Steward's System Breaks Down In The Middle Of A Listing?

Wiser Steward is responsible and the listing will restart from the beginning. When the problem is resolved, we'll notify everybody in a timely manner. The supplier may not provide the same offer again. Even if no data was lost, the sellers will have to bid again to ensure even proposals.

What Happens If The Supplier's System Breaks Down In The Middle Of An Auction?

The supplier may lose having the best offer on a listing. It is his responsibility to insure a proper internet connection and stable system during the time of the listing.

I was very skeptical that our church would be able to use the website to improve our current cost of purchases. We use a lot of online tools including Ebay to get better prices, but the website really does work. We were able to cut our office budget by 4% and put that money to better use at our mission in Peru.
Board Member Woodville, Florida
I have only been using the wiser steward marketplace for a month, but I have already saved our youth group close $1200 dollars, and I didn't have to do any of the work!
Youth Minister's Wife Mesa, Arizona
You guys are great. I wanted to let you know that I just received our hot water heater. The price including shipping was less than what we could have gotten in town. I will definitely be using you guys again. Grounds Keeper Dover, TN
It's about time. The Lord bless you!
Rev. J. R. Todd Valdosta GA
I don't have a lot of experience shopping through the internet but the staff at wiser steward was very helpful! Victor answered all of my questions and was able to help me put together a listing. The selling price ended up being well below my target price. Thank you!!!
Admin Staff Jacksonville, FL